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Shipping & Returns

Shipping Policy

At Kairos, we strive to provide a smooth and efficient shipping experience for our customers. We offer a comprehensive shipping policy to ensure that your orders are delivered in a timely and secure manner.

Once you place an order with us, our dedicated team works diligently to process and fulfill it as quickly as possible. We aim to ship out all in-stock items within [3] business days from the date of purchase. In case any items are out of stock or require additional time for production, we will communicate the estimated shipping timeline with you.

Please note that shipping costs may vary based on factors such as the weight, dimensions, and destination of your order. The exact shipping cost for your specific order will be calculated and presented to you during the checkout process, allowing you to review and confirm before finalizing your purchase.

We take great care in packaging your items to prevent any damage during transit. However, in the rare event that your package arrives with visible damage, we kindly ask you to document it with photographs and notify our customer support team within [3] business days, so that we can swiftly assist you in resolving the issue.

If you have any further questions or concerns regarding our shipping policy, our dedicated customer support team is always here to assist you. We value your satisfaction and aim to make your shopping experience with us a seamless and enjoyable one.

Return and
Exchange Policy

At Kairos, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations or you may need to make a change. Therefore, we offer a flexible return and exchange policy to ensure your peace of mind.

If for any reason you are not satisfied with your purchase, you may initiate a return or exchange within [30] days from the date of delivery. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.

To initiate a return or exchange, simply contact our customer support team, providing your order details and the reason for the return/exchange. Our team will guide you through the process and provide you with the necessary instructions, including any applicable return shipping labels.

Upon receiving the returned item and confirming its condition, we will process your refund or exchange as per your preference. Refunds will be issued to the original payment method used during the purchase.

In the case of exchanges, we will do our best to fulfill your requested exchange. However, if the requested item is unavailable, we will work with you to find a suitable alternative or provide a refund.

We take pride in the quality of our products and ensure that they undergo thorough inspection before shipping. However, if you receive a defective or damaged item, please contact us immediately, providing detailed information and photographs if possible. We will promptly assist you in resolving the issue by offering a replacement, exchange, or refund.

If you have any questions or concerns regarding our return and exchange policy, our dedicated customer support team is here to assist you. We value your satisfaction and will make every effort to ensure your shopping experience with us is a positive one.

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